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CoreySeymour, IN
Customer ServicePrice
Reviewed May 28, 2024
Took my items that they said would not price out in the system, have called multiple times to try and get the items back which has not gotten me any progress. They took about $200 in games, controllers, and a Pelican steering wheel. The store says, "Call 888#", they say call the store so emailed to get more of a run around to be told my escalation was closed as the items were traded which I explained no part was compensated for however several other items did not pull up so was told could not be bought. It was 15 min till close so was trying to be quick as they closed at 8 pm. Guy never said, "Do ya want these back, don't forget these items not bought or any such." Now they won't return or compensate for the items taken.
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JohnStaten Island, NY
Customer ServiceOnline & AppStaff
Reviewed May 17, 2024
I didn’t feel like writing it 5 times so this is the email I sent GameStop. Responded but won’t help. Neither will the customer service line. Done with GameStop for good. I just wanted to reach out because I'm really annoyed. I'm a lifetime customer and I had 2 experiences now at 2 different stores in Staten Island that really annoy me because I was robbed for 25$ from you guys who are a huge company. I went to Forest Avenue GameStop about 2-3 weeks ago and I sold them a Nintendo switch along with some games and a controller and a PS5 game. It was all 165$ and the employee who was working alone only gave me 145$ so 20 was stolen from me.
Now I sold Stellar Blade at Staten Island mall for 14.25 cents when I argued the game is 19.25 and it clearly states that on the website. PLUS THIS GAME WAS NOT LIMITED EDITION, IT WAS STANDARD EDITION so I should have got the amount stated on the website. I spend so much money at your store that when I go to sell my items I should not be shorted money. I’m a pro member as well for years.
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JustMePortland, OR
Verified purchase
Customer ServicePunctuality & Speed
Reviewed May 17, 2024
Spent over $284 on sportscards and they never arrived. Loss Prevention sent me a photo of location of delivery, which was not my home. Their response "call the police. We will not refund this order". Then, they turned off my ability to access my account and review the purchase. Absolutely deplorable customer service! I will never do business with GameStop again!
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Derk
Just wanted to mention this because I have had past issues with deliveries as well, but cleary got more help with the situation. Once the delivery has left its GameStop location, warehouse, or store, it is no longer GameStops responsibility and falls onto the delivery company, which is normally FedEx or USPS. So to get your wrong destination delivery resolved you would have to contact the courier that took it. On GameStop's end all they do is create the package and put a label on it with the information provided by you when ordered, which means they are not responsible if your package was lost or stolen, so contact the courier who had it for a resolution.
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AlpaslanFort Lee, NJ
Verified purchase
Customer Service
Reviewed May 16, 2024
I ordered two games for my older son whose birthday is coming up: (1) Kingdom Come and (2) Metroid Prime. I received a Fedex package today that contained only the first game. The second game was missing. I contacted GameStop, and their immediate response was that they performed an "investigation" and concluded that Fedex "delivered both games." I sent GameStop a few emails explaining that Fedex delivered the package, but the package was missing a game. GameStop customer service, which I suspect may be automated AI, continuously responded to me saying that I need to contact Fedex to file a claim because Fedex is stating that the order was delivered. This is absolutely ridiculous. Obviously, I contacted my credit card company and reported the fraud.
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GregMargate, FL
Customer ServiceStaff
Reviewed May 14, 2024
Gamestop are just a bunch of thieves and crooks. They try every way possible to steal your money. You only have one number you can call for help and it's the worthless customer service. They stole $120 from my Grandson. He went to buy a specific game card. He had 2 Visa gift card, $50 each, a $20 GameStop gift card and some cash. After taking all the money for some reason they could not get the card he wanted to accept the money. They were able to give the cash back but he was told the district manager would have to get involved with refunding the gift card money. We were told that the District manager would call us within 48 hours. 4 days pass with no call.
Call the customer service and did an escalation and it would take 7 days. No call. Called customer service and asked for a supervisor. She was horrible. No customer service skills whatsoever. She said it was 7 business days not just 7 days. I told her this has been going on for over a month. She said "Well you just escalated it." 7 business days pass no call. Call back and gave my name and they just hung up. Called back and they hung up on me again. They are just a bunch of crooks. There is no other number you can call but the customer service number. So they make it difficult to get any help. They just drag you into the ground until you just give up.
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DoretaQuincy, FL
Verified purchase
Reviewed May 13, 2024
Game stop is the worse. I ordered a system from them. The package was lost in mail. It’s been 15 days and they won’t send a replacement nor a refund. The supervisor actually wants me to track the package down. They won’t take responsibility. GameStop used to be trustworthy now it’s trash. Legal action will be taken.
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Derk
The courier lost it, not GameStop, you have to start a claim with the courier that was shipping it as once its out of GameStop's hands they no longer have legal control over the shipment. The reason they are unable to give a refind or replacement is they have to start an investigation with the courier to find what had happened, once that investigation is completed than you will receive an update. The best thing you can do is use the tracking number and file a claim with the company that took possession for its shipping process.
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ChristopherBurlington, WI
Reviewed May 6, 2024
I went to Game Stop to trade in my games for 2 games and they denied me because I have 2 of the same game even though I had a receipt and they also wouldn't trade a game for another game that was the same value. This is why I don't or won't shop there ever again, they just rip you off and no customer respect or care at all.
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KendraWest Des Moines, IA
Verified purchase
Customer ServiceStaff
Reviewed May 5, 2024
This is one business that seems not to be accountable for the mistreatment. The customer service representative seem to hold the same concept. I made a large purchase for same name delivery. I waited here until 8pm as requested for same-day delivery. My order was never shipped. It was then ready for pick up, they stated that the carrier came to pick up my order and investigative research on my address. Decided not to deliver to my address stating that my order may be stolen. I have ordered before and orders received at this address with no problem. My building also has cameras. They initiated a return without my knowledge for that very reason. In reality, there is always a chance of an order being stolen however, delivery notification makes it easier to track to avoid it from being stolen. I’m the only one that seems to be at a loss, not them at all.
It also seems that no matter how many reviews are posted of complaints nothing has done to resolve these issues. They seem to be making money regardless of customer dissatisfaction. We are all held by a law and if we do not adhere to the law then we are punished. However, there seems to be no punishment for their false statements and demonstrate Operating a business by a case by case basis living room for discrimination.
If they are held accountable and find the customers do not receive restitution from company for time and money wasted. When they take it upon themselves to initiate a return, I have to wait to get your money back. I paid them right away and I expect to be paid back right away, especially since I never received my order. I rather try any other company than ever attempt to conduct business through a company like GameStop. It’s probably a money laundering company anyway, and that is probably the reason why they will never go out of business even with horrible reviews. I rather conduct business with the crackhead than GameStop.
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Derk
Your order was refunded because the delivery drive would not deliver it, and because of this the promise of "Same Day Delivery" could not be guaranteed, which is why it was canceled and refunded.
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OzzieMiami, FL
Customer ServiceStaffReliability
Reviewed April 28, 2024
Purchased 3 games from Gamestop by mail since I don't drive anymore due to disabilities (for the 1st time) and 1 was defective and would not load, kept getting an error message. I contacted customer service and advised the representative what I experienced and would like a refund and he stated I would need to go to a local store for a refund but there could be a restocking fee since I opened the item (hello stupid. It's a DVD game. How can you not open it to use it) or I could send it via FedEx but I would need to pay for the return myself. I stated why should I pay to return their defective product and the replacement. Again told me the SAME obviously scripted training. I for one WILL NEVER BUY FROM GAMESTOP.
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AprilChicago, IL
Customer ServicePrice
Reviewed April 16, 2024
Hello, I am a long-time GameStop fan. I mean I've been going to GameStop for a good 7 years now and I really strongly believe that this will be my last year, the reason is that because GameStop you guys change your policies whenever you feel like it. You don't care about the customer. You are strictly for your own profit. No customer service, love or appreciation at all.
So I went inside April 1st 2024 to my local GameStop in Chicago the backpack WERE 19.99. I said, "Oh my God. All I bought enough for was my new Xbox controller so let me just get the controller, let me go do an extra shift and come back tomorrow and buy the backpack." So I did just that APRIL- 2- 2024. When I go back the next day the backpack was 49.99.
I went to my local STORE associate and told him, "Well what's going on" and he told me that corporate came that same night and decided that they wanted to raise the price on that backpack and they are allowed to because the rules change every day, not to mention the two headphones that I have still series 7x wireless and the arctics wireless that I have with two years of warranty and I can't even do a swap. It has to be for the exact same headphone refurbished, why would I receive a refurbished pair when I paid brand new price for my headphones, it makes exactly no sense.
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